The employee behaviour

Chapter 1

Executive Summary

Motivation is a basic construct in human behavior and besides in employee behavior.

My research proposal is on motive because motive has a immense value in finding public presentation, and employee morale. An employee ‘s public presentation typically is influenced by motive, ability, and the work environment. Happiness in the workplace is really of import if a Manager would wish to retain their workers. When an employee is discontented, it becomes the Managers duty to do the appropriate alterations. Motivating employees can be disguised in many different state of affairss. Geting to cognize your employees on a more personal degree can assist to maintain them happy.

The administration I ‘ll be concentrating on will be a 24 hr Tesco which is situated in lea vale. I chose to analyze motive in Tesco due to holding communicating entree i.e. contacts. I would comfortably acquire information about the administrations. This is because I am familiar with Tesco Lee vale.

For the research I have been utilizing both questionnaires and face to confront interviews.

Chapter 2


The intent of this undertaking is to carry on a survey on EMPLOYEE MOTIVATION with particular mention to Tesco Superstore which is situated at Lee Valley. This undertaking will place the factors which will actuate the employees in Tesco downwind vale.

Employee motive is a cardinal factor within a successful organisation or concern. The quality of work that people express is frequently a consequence of the motive they possess. Companies have several ways to actuate their employees and to maintain them satisfied. Businesss set ends, and when employees reach those ends, they should be recognized within the company. To cognize that person appreciates your attempt is a great feeling. Management occupations are concerned with people at work and with their relationships within an administration. Since director ‘s work with and through people, they need to hold a good apprehension of what motivates people. Motivation refers to the manner thrusts, demands, and aspirations of human existences direct or control or explicate their behaviour. It explains how and why people behave as they do.

Directors and direction research workers have long believe that organizational ends are unachievable without the digesting committedness of members of the administration. Motivation is a human psychological feature that contributes to a individual ‘s grade of committedness. Motivation includes the factors the cause channel and prolong human behavior in a peculiar way. Hence a director has to do appropriate usage of motive to enthuse the employees to follow them. This survey besides focuses on the employee motive among the employees of Tesco lea vale.

Several beginnings have been used to garner information to make this undertaking, followed by interviews and through questionnaires with the employees of Tesco lea vale. All interviews were recorded and summarized and provided the footing for the present.

Significance OF THE STUDY

As a consequence of research on Tesco downwind vale I would be cognizant of the manner the employees work and will be able to understand the employees ‘ behavior at an early phase.

In every administration motive is a major topic. Every administration wants its employees to be motivated to work and the administration will seek to assist its employees to be motivated to their work.

In drumhead, this research is of both personal and generic value in lighting the impact of motivational techniques within a chosen organizational scene.


  1. To critically measure the literature to place cardinal theories and theoretical accounts of motive
  2. To set about primary research amongst the first line direction in order to measure identified cardinal theories of motive.
  3. To pull decisions and give recommendations for countries of betterment.

There are two types of capturing informations i.e. secondary informations and primary informations.

I ‘ll be concentrating on both secondary and primary. Secondary research will be from diaries, books, cyberspace and articles whereas primary will be by face to confront interviews and questionnaires.

The sample size will be little i.e. 25 people due to clip restraint. I gave questionnaires and had face to confront interviews to both flat 1 and flat 2 staff

  • Work degree 1 – frontline occupations staff who works straight with clients making assorted undertakings in shop, such as make fulling shelves with stock.
  • Work degree 2 – taking a squad of employees who deal straight with clients.

Numeric Techniques

The statistical information I have collected is through questionnaires. A transcript of a questionnaire is attached in the appendix of my assignment.My questionnaire is about motive at work, how do employees and employers get motivated.

Research Methodology

To accomplish my research objectives I would speak about the Research Design and Data Collection.

In the Research Design I will show the information collected from records, administration web sites and besides treatment with the direction of the organisation. Some of the information was besides collected from magazines and books.

Chapter 3


The inquiry of what motivate workers to execute efficaciously is non an easy one to reply. ( Vroom & A ; deci 1970 ) . The trouble is that the research workers involved how to do premise about the motivations for behavior that they have observed. Theres ever an element subjectiveness in any opinion made about motive. . Evans ( 1992 ) defines the First-Line Manager, as “ the supervisor is the official director of the work Like a director he is responsible for finding aims, planning/organising, pass oning, commanding, actuating, etc ” , and this will be the definition brought frontward for this survey. However, the nucleus of the survey is motive, and forms the footing of the literature reappraisal.

A on the job definition of motvation ‘ motive is a procedure in which people choose between alternate signifier of behavior in order to accomplish personal end.

Motivation can be merely describe as behavior cause some stimulation but directed towards a desire result. This can be better illustrated as follows: –

Stimulus? Appropriate behavior? Desired end / aims


Motivation is normally assumed to be a good thing and is one of the several factors that go into a individual ‘s public presentation ( ability, resources and conditions ) . Motivation is in short supply and in demand of periodic refilling. It is like the heat in a house during winter month in northern climes. Motivation is a tool with which directors can set up occupation relationship in administration.


Motivation is a procedure in which people between alternate behavior in order to accomplish personal goal.Motivation is the consequence of an interaction between the individual and a state of affairs ; it is non a personal trait. It ‘s the procedure by which a individual ‘s attempts are energized, directed, and sustained towards achieving a end.

  • Energy: a step of strength or thrust.
  • Direction: toward organisational ends
  • Continuity: exercising attempt to accomplish ends.

Motivation works best when single demands are compatible with organisational ends.

Peoples work to fulfill their demands. They work at their best when they are accomplishing the greatest satisfaction from their work. The motivational theoreticians focus on analyzing human demands sing how the demands are met and can be better met in work.


There are many motive theories that attempt to explicate the nature of motive. Some of the theories may be partly true and aid to explicate the behavior of certain people at certain times.

Among assorted behavioural theories embraced by American concern are those of Frederick Herzberg and Abraham Maslow. Herzberg, a psychologist, proposed a theory about occupation factors that motivate employees. Maslow, a behavioural scientist and coeval of Herzberg ‘s, developed a theory about the rank and satisfaction of assorted human demands and how people pursue these demands. These theories are widely cited in the concern literature.

Maslow ‘s Hierarchy of Needs

Maslow ‘s hierarchy of demands is a theory in psychological science, proposed by Abraham Maslow in his 1943 paper. Maslow studied what he called model people such as Albert Einstein, Jane Addams, Eleanor Roosevelt, and Frederick Douglass instead than mentally sick or neurotic people, composing that “ the survey of crippled, stunted, immature, and unhealthy specimens can give merely a cripple psychological science and a cripple doctrine. Maslow besides studied the healthiest 1 % of the college pupil population. Maslow ‘s theory was to the full expressed in his 1954 book Motivation and Personality. The footing of Maslow ‘s motive theory is that human existences are motivated by unsated demands, and that certain lower factors need to be satisfied before higher demands can be satisfied. Harmonizing to Maslow, there are general types of demands ( physiological, survival, safety, love, and esteem ) that must be satisfied before a individual can move unselfishly. He called these demands “ lack demands. ” Equally long as we are motivated to fulfill these cravings, we are traveling towards growing, toward self-actualization.

For equal workplace motive, it is of import that leading understands the active demands active for single employee motive. In this mode, Maslow ‘s theoretical account indicates that cardinal, lower-order demands like safety and physiological demands have to be satisfied in order to prosecute higher-level incentives along the lines of self-realization. As depicted in the undermentioned hierarchal diagram, sometimes called ‘Maslow ‘s Needs Pyramid ‘ or ‘Maslow ‘s Needs Triangle ‘ , after a demand is satisfied it stops moving as a incentive and the following demand one rank higher starts to actuate.

Maslow ‘s Hierarchy of Needs

Physiological demands: – For Maslow this is the first degree of demands that persons have to fulfill because these demands are primary / BASIC. Physiological demands are those needed to prolong life, such as: Air, Water, Food, and Sleep. Maslow believed that these demands are the most basic and natural demands in the hierarchy because all needs become secondary until these physiological demands are met. Maslow believed that these demands are the most basic and natural demands in the hierarchy because all needs become secondary until these physiological demands are met.

Safety/Security Needs: – Provided that physiological are adequately satisfied that security demands will act upon one behavior. Security needs include protection against physical and physiological injury. Such demands include the demand for occupation security, age, industrial accidents, and unwellness. Many administrations try to fulfill these demands by supplying a desire for steady employment, wellness insurance, safe vicinities and shelter from the environment.

Social demands: – This degree of demands is concerned with adult male ‘s demand for love, friendly relationship ; credence, fond regards and households help carry through this demand for company and credence, as does engagement in societal, community or spiritual groups. In organisations people tend to fall in different groups to fulfill their societal demands. By organizing groups and promoting sufficient interaction among employees. Directors can do certain that their subsidiary ‘s societal demands are satisfied.

Esteem needs: – . This degree represents peoples higher order demands that is adult male demands for ego regard, and acknowledgment by others. The demand for success ego assurance, acknowledgment and grasp of accomplishment are all illustrations of esteem demands. It is this country in peculiar that directors can play a important function in fulfilling the demands of their employees, viz. by honoring high accomplishment with acknowledgment and grasp.

Self realization demands: – The highest of Maslow ‘s hierarchy of demands is the demand for self realization. This represents the vertex of all work forces demands. Self realization is the full development of adult male ‘s possible to be true alone ego. Self-actualizing people are self-conscious, concerned with personal growing, less concerned with the sentiments of others and interested carry throughing their possible. Maslow describe the self realization demands as follows “ a musician must do music ” and at least must paint, a poet must compose, if he is to be finally happy. The ego realization demand is the most hard to turn to. In an administration context a director can assist by affecting and disputing occupation to get the hang so that they can in their work.

Frederick Herzberg ‘s motive and hygiene factors

Frederick Herzberg was born in Lynn, Massachusetts on April 18, 1923 and died on January 18, 2000 in Salt Lake City.

Frederick Herzberg conducted a survey in the 1950ss on motive consisted of interviews with 203 comptroller and applied scientists employed by different industries in Pittsburg Pennsylvania in USA. In this survey each individual in trial group was asked to believe of an incident in which they had felt exceptionally good or bad about their occupation. They were asked to give ground and a description of the sequence of events giving rise of that feeling. Responses to the interviews were consistent and revealed that there are two different sets of factors impacting motive and work.

Therefore Herzberg ( 1959 ) constructed a planar paradigm of factors impacting people ‘s attitudes about work. He concluded that such factors as company policy, supervising, interpersonal dealingss, working conditions, and salary are hygiene factors instead than incentives. Harmonizing to his theory, the absence of hygiene factors can make occupation dissatisfaction, but their presence does non actuate or make any satisfaction. In contrast, he determined from the informations that the incentives were elements that enriched a individual ‘s occupation ; he found five factors in peculiar that were strong clinchers of occupation satisfaction: accomplishment, acknowledgment, the work itself, duty, and promotion. These incentives ( satisfiers ) were associated with long-run positive effects in occupation public presentation while the hygiene factors ( dissatisfies ) systematically produced merely short-run alterations in occupation attitudes and public presentation.

Hygiene factors

Harmonizing to Herzberg hygiene are those which do non take to motivation but these factors prevent demotivation. At a more simple degree house directors should do certain that the employees have the necessary hygiene factors so that there wo n’t be any dissatisfaction at work ensuing to a lessening in motive. His survey reveals the undermentioned as hygiene factors:

  1. Company policy and disposal
  2. Supervision
  3. Relation with supervisor
  4. Working conditions
  5. Salary
  6. Personal life
  7. Relation with subsidiaries
  8. Status
  9. Security


Harmonizing to Herzberg incentives are those factors which lead to satisfaction and hence can actuate employees at work. When employees are deprived of these factors there will be dissatisfaction taking to decrease to motive. However if employees are provided with these factors, they will certainly be motivated. The chief incentives are

  1. Accomplishment
  2. Recognition
  3. The work itself
  4. Duty
  5. Promotion
  6. Growth

Chapter 4

Tesco profile

Early history

Jack Cohen founded Tesco in 1919 when he began to sell excess food markets from a stall in the East End of London. The Tesco trade name foremost appeared in 1924. Tesco plc is one of the largest retail merchants in the universe, runing more than 2,300 supermarkets and convenience shops and using 326,000 people. Tesco ‘s nucleus concern is in Britain, where the company ranks as the largest private sector employer in the United Kingdom and the largest nutrient retail merchant, runing about 1,900 shops. Tesco the company ranks as the largest online supermarket in the universe. The company besides offers fiscal services through Tesco Financial Services, which controls 4.6 million client histories approximately divided between recognition cards and auto insurance policies. Through the more than 100-unit Tesco Express concatenation, the company ranks as the largest marketer of gasolene in the United Kingdom.

Tesco ‘s UK shops are divided into five formats, differentiated by size and the scope of merchandises sold.

Tesco Extra is larger, out of town hypermarkets stock Tesco ‘s full merchandise ranges. The first Extra opened in 97 thanks to the Tesco Hypermarkets that opened in 1976.

Tesco shops are standard big supermarkets, carrying food markets plus much smaller scope of non nutrient goods than Extra. They are referred to as “ superstores ” for convenience, but this word does non look on the stores.

Tesco Metro shops are sized between normal Tesco shops and Tesco Express shops.

Tesco Express shops are neighbourhood convenience stores, carrying chiefly nutrient with an accent on higher-margin merchandises ( due to miss of economic systems of graduated table ) aboard mundane necessities.

Tesco Homeplus: These shops offer all of Tesco ‘s scopes except nutrient in warehouse-style units in retail Parkss.

Tesco Extra Lee valley profile

I have chosen Tesco excess which is situated in downwind vale, Edmonton, London and which is a 24 hr shops. You can happen a immense scope of merchandises. From a broad choice of top electrical trade names to like an expert arranged corsages of flowers. The Tesco ‘s merchandises, including assorted non-food scopes ( for illustration, Books, DVDs and Electrical points under the ‘Extra ‘ streamer ) , Tesco Personal Finance and the telecoms concerns, every bit good as services offered in partnership with specializer companies, such as dieting nines, flights and vacations, music downloads, gas, electricity and DVD leases, vesture. Tesco has something for everyone all at Tesco ‘s mundane low monetary values. Plus you can gain Clubcard points for all your purchases.

Tesco supernumerary in downwind vales have about 354 workers. There are many different occupations at Tesco, from check-out procedures to stock control, deli to non-food, and food market to in-store bakeshop.

There are six work degrees within the administration. This gives a clear construction for pull offing and commanding the administration. Each degree requires peculiar accomplishments and behaviors.

  • Work degree 1 – frontline occupations staff who works straight with clients making assorted undertakings in shop, such as make fulling shelves with stock. Requires the ability to work accurately and with enthusiasm and to interact good with others.
  • Work degree 2 – taking a squad of employees who deal straight with clients. Requires the ability to pull off resources, to put marks, to pull off and actuate others.
  • Work degree 3 – running and operating unit. Requires direction accomplishments, including planning, mark scene and coverage.
  • Work degree 4 – back uping runing units and urging strategic alteration. Requires good cognition of the concern, the accomplishments to analyze information and to do determinations, and the ability to take others.
  • Work degree 5 – responsible for the public presentation of Tesco as a whole. Requires the ability to take and direct others, and to do major determinations.
  • Work degree 6 – making the intent, values and ends for Tesco plc. Duty for Tesco ‘s public presentation. Requires a good overview of retailing, and the ability to construct a vision for the hereafter and take the whole administration.

Tesco has a seven-part model that describes the cardinal accomplishments and behaviors for each occupation at every degree in the company. This helps employees understand whether they have the right cognition, accomplishments or resources to transport out their functions.

Interview Questions

  • Make you cognize what is expected of you at work?
  • Do you like your occupation what you making?
  • Do you experience motivated at work?
  • What do you bask making the most?
  • At work do your sentiments count?
  • Does your supervisor, or person at work, seem to care approximately you as a individual?
  • How make you actuate your staff?
  • In the last six months, has person at work talked to you about your advancement?
  • What are the forms of motive in your organisation?